BETA Your feedback will help us improve the UK Plant Health Information Portal

IPAFFS FAQ

IPAFFS FAQ

1)    Where can I register for the IPAFFS system?

IPAFFS Registration 

2)    Do I need to create a new government gateway account for IPAFFS?

No – if you have an existing government gateway account you can select the option ‘register for other services' and then select 'IPAFFS' when going through the IPAFFS Registration steps.

If you do not have an existing government gateway account, then yes - you do need to register for IPAFFS and create a new government gateway account as part of the registration steps.

3) Can I still use PEACH?

Yes – whilst we recommend you use IPAFFS for your import notifications, PEACH will continue to be available for the remainder of 2022. There will communications well in advance of when PEACH will no longer be in use to allow business to prepare accordingly.

4)    When will file upload be available in IPAFFS?

File upload, replacing the CSV file upload functionality in PEACH will become available during Autumn 2022. There will be further communications and guidance in advance of this being made available in IPAFFS.

5)    When will ePhyto be available?

ePhyto functionality, with the Dutch and other EU Member States, will become available during Autumn 2022. There will be further communications and guidance in advance of this being made available in IPAFFS.

6)    Can I use an agent to submit notifications on my behalf?

Yes – You can link an agent account to a trader account. Please refer to the guidance materials.

7)    My agent is not based in the UK, can they register for IPAFFS

It is not possible for any trader or agent, not based in the UK, to register and use IPAFFS. Traders or agents outside of the UK will need to use a proxy UK address in order to register and use the service  Further information regarding registration can be found on the Plant Health Portal.

8) Which companies can register for and use IPAFFS?

Only UK registered (and based within the UK) companies. It is not possible for a trader or agent, not based in the UK, to register and use IPAFFS. Traders or agents outside of the UK will need to use a proxy UK address to register and use the service.

9) Do you have to be an agent to register for and use IPAFFS?

No - you can be a trader, as long as you are a UK registered company with a UK address.

10) What fees are associated with importing?

Please click this link for useful information on fees - Plants and Plant Products Import Fees - UK Plant Health Information Portal (defra.gov.uk).

11)    Will my Place of Destination (POD) be available on IPAFFS? 

Yes – You will not need to register your POD again if it is available on PEACH today. If you have not registered a POD on PEACH please see Gov.uk for more information

12)     I cannot find my commodity code within the commodity tree on IPAFFS

Please refer to this link on the Plant Health Portal with help on how to locate your commodity code.

If you are still unable to locate your commodity code please contact the APHA Service desk by emailing mailto:aphaservicedesk@apha.gov.uk or calling 03300416999, selecting option 1, followed by option 2.

13)    Where can I find guidance materials for IPAFFS?

Link to all supporting guidance documentation and videos - IPAFFS for Plants Guidance - UK Plant Health Information Portal (defra.gov.uk) 

Link to the content provided as part of the IPAFFS Introductory webinar - https://youtu.be/i-beX18Z_Ow 

14) Who do I contact if I have any issues with IPAFFS?

Please contact APHA (Animal and Plant Health Agency) Helpdesk on 0300 100 0313.

15) What is the difference between the country of origin and where consigned from?

The country of origin is the country that issued the phytosanitary certificate.

The country it is being consigned from is where the commodity is leaving from to get to GB.

This information should be taken from supporting documents e.g. Export Phytosanitary Certificate.

Note: This area is under review and will most likely change in the future.

16) Do we need a DUCR number and how do CHIEF and IPAFFS interact?

You will not require a DUCR number in IPAFFS. When submitting a CHED-PP through CHIEF; matching is performed on the following:

-          Commodity Code

-          Net Weight

-          Document reference.

You should ensure that you list the correct Document Reference. When submitting through CHIEF this would be GBCVD2021. followed by the CHED-PP document reference number. E.g. N851 GBCVD2014.1234568